About Us

About us


About Us

About us


VisionBound accelerates greatness by releasing human potential.

We Instill:

·       A passion for vision

·       The power tools to bring vision to reality

·       Hope, through concepts and tools that work

·       A total system to bring about lasting change

·       In trusted partnerships with our clients

·       In a high-trust partnership with each other



VisionBound International was founded in 1996 by Kevin R. Miller the year he retired as an active duty Army officer.   During his service he saw firsthand the power of leadership as “the greatest force multiplier on the battlefield.”  He brought his own unique brand of leadership development into the Army while founding the ROTC program at Southern Utah University and as a faculty member at the Army’s graduate school, the Command and General Staff College.  His friend and mentor, Dr. Stephen R. Covey, helped Kevin forge his life’s purpose, including this company.   Kevin refined his ideas, models and concepts while serving as the Professional Development Manager at Brigham Young University.  He left the university in 2002 to pursue the building of VBI.   He also joined FranklinCovey Company as a senior consultant, and has worked world-wide with many government clients.

Kevin’s vision for VBI has varied little through the years: to bring a complete competency based and assessment based system for unleashing the power of leadership in small to middle sized organizations.  Also, to help them build loyal, not merely satisfied, customers. These are the two “main prongs” of VBI.  VBI has brought into one home dozens of modules that teach practical leadership and customer loyalty skills.  By using various assessment techniques/surveys, VBI custom builds these courses and modules into a customized solution for each client.  VBI is committed to helping clients succeed through applying these skills. 

VBI is concentrating its efforts in several vertical markets: public and higher education, healthcare, technology companies, Human Resource Managers, women’s leadership, financial institutions, and small to medium companies.

VBI has created a unique cruise-based leadership experience, VisionBound at Sea, offering powerful leadership experiences to groups aboard world-class cruise ships.   It also offers access to high-adventure programs in unique locations such as Africa, Peru and Asia.

VBI has added an executive coaching program to help individual leaders create their own Individual Leadership Development Plans, based on a powerful Strength-based Leader 360 Profile and workbook.

VBI is rapidly extending its reach and its content as it is joined by a number of skilled contributors and consultants, each of whom adds their own skills and intellectual property to the VBI mix.


The VisionBound Team

The Visionbound Team

The VisionBound Team

The Visionbound Team

Kevin R. Miller

“Management is power over people; leadership is power with people. An effective leader does not put greatness in individuals but elicits it from them—the greatness is inherent in the individual.  As such, leadership is the greatest 'force multiplier' on any battlefield.”


Dr. Stephen R. Covey described Kevin R. Miller, as an “extraordinary teacher” with a “unique combination of character, competence, and enthusiasm.” His engaging style motivates participants throughout the United States as well as in international settings.

Clients appreciate his broad range of experience. As a former Army officer, he observed first hand the power of leadership as a “force multiplier.” He understands the need for strong leaders in today’s challenging world. He is committed to use best practices and practical tools to help people make the genuine changes necessary to become great leaders.

Kevin brings a wealth of experience to his clients. He is a retired active-duty Army officer. He served as a company commander in the 7th Infantry Division and held many staff positions in Europe and the United States. Added to his military service, in 1995 Kevin founded his own consulting company, VisionBound International, Inc. VisionBound has worked with public, private and education clients worldwide helping them improve leadership, communication, and customer service skills.

Kevin co-authored Customer Service Strategies that Really Work with other experts in 2002 and is considered an international expert on customer service.

Kevin’s clients represent a broad, cross section of industries including K-12 and higher education, federal, state and civic government, military, health-care, education, aerospace, oil and gas, automotive, retail and technology. He has been working effectively with clients, representing a number of branches of the military, as well as law enforcement agencies and a variety of public and higher educational institutions. He is also a successful keynote presenter and has presented to his energetic programs to audiences large and small.

Kevin has earned three M.S. degrees—one from Utah State University in secondary education, a second from Kansas State University in adult and continuing education, and a third from the Command and General Staff College in strategy and operations. He holds a B.S. in business management from Brigham Young University.

Kevin and his wife Denise live in Springville, Utah. They have four children and six grandchildren. Kevin likes to travel and enjoys gardening. He is active in various community and church activities.


Beau Sorensen

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Beau has over 20 years of experience in healthcare. He has been Administrator of Advantage In-Home Care and has served in many capacities at First Choice Home Health & Hospice, including Director of Operations, CFO, COO and CEO. While at First Choice, he has extensively used the VisionBound system to lead change in his departments and throughout the company. As a result of these efforts, First Choice's clinical outcomes went from the 33rd percentile to 99th percentile in 2 years while saving over $1 million annually in extra overhead costs. 

Beau is an expert in software systems and has worked with Allscripts to beta test and develop major new features in their Homecare application, including integrations that allow for a fully electronic medical record. As a result of his efforts, First Choice led all home health and hospice agencies nationwide in adopting a fully electronic chart.

Beau has been actively involved in the home care and hospice community, serving as Legislative Director and President for the Utah Association for Home Care and serving on the Home Health Financial Managers Association Workgroup.  

Beau has also had extensive experience in politics and advocacy, serving as a Legislative District chair, vice chair, and education chair in the Utah Republican Party. He has advocated for home health and hospice on Capitol Hill in Washington, DC and in Utah.

Beau is an expert presenter, and has given keynote and breakout addresses at conferences nationwide, in addition to teaching multi-day seminars as the sole presenter. 

Beau's hands-on experience with the VisionBound system will provide participants with the real world knowledge and expertise they need to drive change throughout their companies.

Beau has lived and worked in Japan in addition to his home state of Utah which has given him a global perspective on business and healthcare.

He currently lives in Provo with his wife Rachelle and their four children.

Benjamin Forstner

 Benjamin Forstner has been a student of human behavior for years, graduating from Brigham Young University with a degree in Human Development. Building on this foundation, he obtained a Masters in Business Administration with an emphasis in Organizational Behavior. He has devoted much of his time to understanding individual motivations, group dynamics, and how organizational structure guides success.

Benjamin was selected to start Advantage In-Home Care and served as its Administrator.  Additionally, he has worked on the board of Teal’s the Deal Foundation, developing organizational structure, bylaws, and fundraising efforts. He currently sits on the Board for the Utah Association for Home Care as its Legislative Director and serves on the Scholarship Selection Committee for Executive Women International. For the past decade he has worked in Human Resources Management and Organizational Behavior. Currently, he is the Director of Human Resources at First Choice Home Health & Hospice.

While working as an HR Director at First Choice, he developed and implemented an onboarding process that raised the retention rate of new employees from 64% to over 91%. Benjamin developed and oversaw a major structural change that ultimately reduced staffing costs by 15%. He has since supported this organizational structure with an extensive educational program, leadership training, and performance management. By adhering to the structural changes Benjamin implemented, the company has recognized and maintained its lowest employee turnover rates.

Benjamin enjoys the outdoors and DIY projects. He enjoys self-development and education. He is married with two beautiful daughters who are the center of his life.

J. Lynn Jones

J. Lynn Jones brings 37 years of public school teaching and administrative experience to the VisionBound team. Besides many years of services as a teacher and principal, J. Lynn has also been a district level administrator supervising Special Education, Title I and a variety of other federal programs.

 J. Lynn is a Certified Trainer in Crucial Conversations®, Crucial Accountability®, Influencer Training®, and Change Anything™ Training and in the VisionBound Customers Only Want 2 Thngs. He has extensive experience introducing and teaching these skills to employees in school districts, charter schools and education settings. Clients continually praise J. Lynn for his ability to help them address real-life education challenges with an engaging and personable approach. He uses personal examples and is very conscious of his audience. He shares meaningful stories and relevant content in a thorough and productive manner. When people finish training with J. Lynn, they feel empowered to make change happen. J. Lynn has also worked with many school boards, school faculties, and school support teams to enhance the education customer experience.

In addition to his experience as an educator, administrator, consultant, and trainer, J. Lynn is a skilled presenter. He has delivered keynote speeches to a wide range of audiences at organizations such as the National Association of State Special Education Directors, Utah Association of Elementary School Principals, the Utah State Board of Education, Utah Association of Public Charter Schools and Brigham Young University.

J. Lynn received a bachelor’s degree in elementary education, a master’s degree in community school administration, and an educational specialist degree in public school administration from Brigham Young University. He was also recognized as Utah’s National Distinguished Principal and is a recipient of the National Milken Educator Award. 


John Norton's mission statement reads "to live with integrity and make a difference in the lives of others."  He has sought to live up to these principles since graduating from West Point in 1970.

John's army career included combat tours in Vietnam, border patrols and commands in Europe, serving as a Battalion Executive Officer and Brigade Operations Officer,  ROTC Professor of Military Science, and serving in the Defense Intelligence Agency.

Upon his retirement from the military in 1992, John has worked as a Senior Consultant and facilitator for the Franklin Covey; Deputy Project Manager for the World Bank; Director of Learning and Innovation, Adjunct Professor for International Business, Senior Consultant at Shenandoah University; and Senior Vice President and Director of Human Resources for First Bank.  His clients have included Rubbermaid, Trex, Lear, Poly One, and the Russian Ministry of Energy.

John has also served as the Lead Facilitator for the Department of Defense Executive Leadership Development program (ELDP) training and graduating over 180 DoD managers over the three years.  In July 2017 he began work as the East Coast Director and Senior Consultant for VisionBound™ International, and has been working to introduce their leadership, team building and customer loyalty programs on the East Coast.

He currently serves as the Chair for Shenandoah University’s Center for Public Service and Scholarship, Board Member of the West Point Society of Northern Shenandoah, and Treasurer of the National Pathfinder Association.

John holds Master of Arts degrees in International Relations (MAIR) from the University of Southern California (USC) and in Organizational Behavior (MAOB) from Brigham Young University (BYU).  In addition to the United States Military Academy, he is a graduate of the Command and General Staff College, and the Army War College.

He feels his greatest work, however, is within the walls of his home, where he and his wife, Cindy, are the proud parents of seven wonderfully engaged young adults, ages 30 – 40 (which includes an “adopted” Russian daughter), and 16 grandchildren.  He believes very much in “Carpe Diem” and lives his life to make a difference every day!

Seth Ayim

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Born to a Ghanaian father and a Liberian mother, Ayim was raised in both Ghana and Liberia.  Ayim currently serves as member of a Global Steering committee for a worldwide network of professionals’ organization and he is responsible for the Africa Region. Ayim is the Founder and CEO of Bountiful Technologies Ltd, an IT consulting firm base Ghana, West Africa  Previously, he worked in the insurance industry as an IT and business process manager for over 10 years. He has over 10 years of experience of proven ability to translate business needs into technology requirements that support company’s business objectives. A social entrepreneur, he has successfully started three public-service business and social ventures initiatives.  Ayim holds a Bachelor of Science degree in Management and Computer Studies from Wisconsin International University College, Ghana and Higher National Diploma (HND) in Civil Engineering Technology  from Accra Polytechnic, Ghana. Ayim is currently pursuing a Master’s degree in Public Administration in the George Romney Institute of Public Management in the Marriott School at Brigham Young University, Provo Utah, USA . 

Melannie Denise Cunningham


For more than 30 years, Melannie Denise Cunningham has inspired audiences nationally and internationally as a trainer, storyteller and motivational speaker – sharing personal stories and life lessons about resiliency and living life to the fullest. Speaking from personal experiences as a government worker, community organizer, college administrator and entrepreneur, she connects with people on a level that motivates them to improve their own conditions.  She has presented on topics surrounding diversity and inclusion, customer service and intercultural communications for companies such as State Farm Insurance, Key Bank, Washington State Department of Social and Health Services and more. Melannie is a popular presenter because she is versatile, “real,” and creates a positive, safe environment for participants to learn and grow.

Cunningham is President and CEO of the Cunningham Network, Inc. a public relations and marketing agency she founded that provides business development and media production services to community focused enterprises.

Since 2006 she’s served as Director of Multicultural Recruitment for Pacific Lutheran University(PLU) in Tacoma, Washington where she creates and executes strategy to help the university increase enrollment among students of color.    In 2012, Cunningham received a Master’s in Business Administration degree from PLU with a focus on entrepreneurship where her study led her to  develop an import/export venture to import food, wine and other commodities from Africa to distribute in the United States as a “trade in addition to aid” strategy for Africa’s social concerns.  Her vision is to return profits to the African countries where she conducts business to invest in improving education and empowerment of women and girls. Cunningham has traveled 15 times since 1995 as an entrepreneur and humanitarian to various parts of Africa including South Africa, Malawi, Namibia, Swaziland, Kenya and Uganda.

Before PLU, Cunningham served in diverse capacities within local, state and federal government administration. She was Deputy Equal Employment Opportunity Officer to the U. S. Department of Navy and the EEO Officer for the City of Tacoma, Washington.  She also served as Manager of the Materials Management Center for the State of Washington and with the U.S. Department of Commerce as a “Community Partnership Specialist” for the 2000 Census. 

Cunningham sits on boards of several influential organizations, including Women of Vision, an NGO focused on improving the lives of women and children globally; and ClearChannel Radio Seattle the parent corporation that owns seven radio stations in the Puget Sound.  She is an active member at the local and regional level of Delta Sigma Theta Sorority, Inc., a 100 year old public service sisterhood of over 200,000 college-educated Black Women, and has the distinct honor of being a founding member of the chapter at Washington State University (WSU). In addition to her MBA, she he holds a Bachelor of Arts degree in General Studies from WSU and a certification in Broadcast Production Technologies from Bates Technical College.



Judith has over 18 years of experience releasing human potential in individuals, teams and organizations.  She is known in many Asian countries as an expert in Talent Management, particularly in her native Philippines.  She uses both a human and an analytical scientific approach and is one of the first Filipinos certified to use and administer EQ-I 2.0 and TESI.   Judith consults in the Philippines, Myanmar and abroad with local and international organizations across different industries; education, multi-national pharmaceutical, BPO, public organizations, international government agencies, manufacturing, service, and retail.    As Chief Learning Officer of Linchpin Asia Inc., she has delivered transformation initiatives, designed leadership development programs, faciitated corporate strategic planning and teambuilding.   She has earned her education from both the University of the Philippines and the Ateneo de Manila University for her undergraduate and MBA, respectively.  Judith also serves as a part time faculty of the De La Salle College of Saint Benilde and is a charter member of the International Association of Facilitators in the Philippines.


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Client Testimonials

Client Testimonials

Client Testimonials

Client Testimonials

A unique combination of character, competence and enthusiasm has made Kevin an extraordinary teacher.
— Stephen R. Covey
It is with great pleasure and enormous confidence that I submit to you my personal recommendation of Kevin Miller of VisionBound International. Kevin has taught various training and development seminars to many of our clients. As an institution of Higher Education, our customers expect that their educational experiences with us will be of the highest caliber and value. The seminars we have sponsored where Kevin has been the facilitator have been some of the most well received, most popular, and most highly praised of this type. In particular, Kevin’s customer service seminars are invariably among the most highly rated of all the workshops and seminars we sponsor. He has a unique ability to motivate every attendee to participate fully and to simultaneously feel that they are being entertained and that they are learning and gaining some very powerful and useful tools. I recommend Kevin Miller most highly and am enormously confident that his training will be as valuable to your organization as it has been to so many of our clients.
— Bob Stevens, Director of Corporate Training, Salt Lake Community College
Kevin inspired our franchise owners and managers with his customer service training program! He presented dozens of fresh ideas on how to deliver exceptional customer service. He understands how to deliver great service right where it counts: at every point of contact.
— Dan Grover, Corporate Director of Operations, Hogi Yogi
We invited Kevin Miller to provide storewide training on Customer Service and leadership skills. We discovered, to our delight, he uses foundational principles as his training style. His high energy, conviction about his subject matter and fun interactive teaching skills made a strong impact on our employees. They learned while having fun! Kevin makes the seminar experience easy. He is a skilled presenter, previewing his training materials and establishing clear objectives. He then relates the training to known or familiar circumstances through examples and case studies so students easily identify the principles in action. He builds upon this understanding by relating these principles to their own work situations through interaction and games. His handouts, shortcuts and survey tools are outstanding reminders of essential principles. Everyone loves his keen sense of humor and fun examples. We plan on bringing him back to develop a long-term training/coaching program we believe will be world-class.
— David Hansen, Director, Utah State University Bookstore
Kevin Miller is one of the most talented inspirational trainers I have ever met with the natural ability to generate excitement and the courage required to change. I have attended several workshops and seminars in admiration of how he has unfolded to my understanding the concepts he was teaching while at the same time created an incredible desire to succeed at them.
— Richard D. Jarvis, President, Extraordinary Development Inc.
Payson City recently completed a training course from Kevin Miller that had the effect of rekindling the positive moral of the employees and created a dedication to customer service that will remain with us for a long time. Kevin was able to relate with the diverse needs of a full service organization and provide meaningful insights of how each of us can be more customer friendly. Kevin brings with him some great written and reference information that can be used time and again as a refresher course or as new employees are hired. We hope to continue with more extensive training in the future.
— Andy Hall, City Manager, Payson City
We invited Kevin to present a full eight hours of training to over 60 members in our Mountain States College Store Association last year. His powerful, dynamic sessions provided dozens of great tools to our members on how to lead their bookstore teams and deliver incredible customer service. His presentations were so great that our members insisted we invite him back this year for another day of presentations on leadership, communication, resolving conflict, and working with difficult customers. The response from our members was incredible. He leaves his audiences inspired, but more importantly, leaves very useful handouts packed with tools you can take back and implement immediately in your teams. Kevin has worked with college students for many years and understands their needs and how to lead them. His “Customers Only Want Two Things” program is right on the mark in working in this market and my own bookstore employees completely benefited from it. I highly recommend you bring Kevin in as a trainer and presenter in your bookstores, or as a main presenter or keynote speaker for any association conference.
— Roger Reynolds, President, MSCSA
I invited Kevin to present his Customers Only Want Two Things seminar to the managers of the Utah area Toyota parts and service teams. His training was fast moving, interesting and engaging and left our managers with dozens of useful tools and ideas for improving service performance. We plan to have Kevin present the rest of his program this year.
— Ryan Thomas, Regional Parts and Service Manager, Toyota
We have been working with Kevin on ways to improve our customer service; his energy, enthusiasm and especially understanding of our industry—were all well received by our employees; he involved them in the learning process and had them commit to their individual goals. He was able to help us see our financial institution through the eyes of a customer which was invaluable- the excellent training and loads of new ideas was a bonus- very cost effective for us.
— Phil Trost, Senior Vice President, Central Bank
Kevin R. Miller conducted his renowned Customer Service Program to hundreds of commissary employees at Edwards AFB, Los Angeles AFB and March ARB in California. Separate Customer Service classes were conducted for management and non-management personnel to better key in on key topics and issues, and to allow non-management personnel to more speak freely. Outstanding feedback was provided after each session and Mr. Miller left working tools at each site and with each participant to continue the focus and best practices to maintain outstanding Customer Service after completion of the training. Each group actually went into the host store to point out things being done in an outstanding manner, as well as areas where improvement was needed. This was an effective training tool and very beneficial for the stores which hosted the training. Mr. Miller has a long list of instructional topics and tries to tailor the training to deal with current concerns and direction of the agency he is working with. I received nothing but very positive comments from the manager and employees who attended the various training sessions. We were very pressed for time but Mr. Miller was very flexible and adjusted training sessions at various locations and times to better accommodate our needs and insure maximum participation with minimal disruption of our day to day business. He also makes himself readily available after completion of the training to ALL participants in the event they have any unanswered questions or need help with implementation of the concepts covered. Mr. Miller is a true professional who does an outstanding job and cares about the people who he comes in contact with.
— Robert Varela, Zone 18 Manager, Defense Commissary Agency