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What are the TWO things your customers want?

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What are the TWO things your customers want?

Customers only want 2 things

Every person who interacts with your business is ultimately looking for you to do two things.

  1. Solve their problem

  2. Leave them feeling great about the experience

If you fail at either of these two tasks, your customers will find another business to help fulfill their needs. 

 

A 3 lane model for cultural transformation 

We believe that organizations need to have more than a single training engagement to truly transform their culture and radically improve their customer experience. We have designed a 3 lane model to help facilitate that process:

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Win Loyal Customers

In order to create loyal customers, every member of your organization needs to be trained in how to give customers an experience where they will have their needs met and feel great about their experience. 

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Build Winning Teams

Once individuals have been trained, the next step is to build service teams to help expand and reinforce the needs of your customers. These teams are the support foundation for continual customer satisfaction

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Provide Inspiring Leadership

As Warren Bennis said, "Leadership is the capacity to translate vision into reality." We work with your leaders to provide the framework to give your company the capacity to translate a customer-centric vision into reality.

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Solve Their Problem


1. Solve Their Problem

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Solve Their Problem


1. Solve Their Problem

Your customers expect you to solve their problem

The most basic expectation that any customer has of your business is that you will solve their problem. If you're a grocery store, they expect you'll have groceries. If you're a restaurant, they expect you to have food. 

Are you solving your customer's problems?

Are your systems aligned to ensure that you don't run out of product at the wrong time? Is your shipping speed sufficient to compete with other companies and is your quality the same or better?

The value of a customer

What is the lifetime value of your customers? Some fast food restaurants have estimated that each customer is worth $4600. Ski resorts say that the cumulative effect of a lost customer every day over the course of a ski season is millions of dollars. What is the lifetime value of your customers?

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Leave Them Feeling Great


2. Leave them feeling great about you

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Leave Them Feeling Great


2. Leave them feeling great about you

True loyalty comes from how your customers feel about you

Once you have solved your customers' problems, to create loyal customers, they have to feel great about their experience with you. Your most loyal customers will not just return again and again, but they will bring their friends and tell the world about you.

Measure your loyalty

How can you tell if your customers are loyal? Most customers either return or leave you without you ever hearing from them. Use a quick, immediate, and easy survey method to know if you're winning or losing.

Discover where you're at now

VisionBound can come in, measure, and assess how loyal your internal customers are right now so you can make immediate changes to improve your results.